At Posvete, we understand that sometimes a product may not meet your expectations. That’s why we’ve designed a hassle-free return process focused on your convenience and satisfaction.
Our Commitment to You
We’re committed to delivering high-quality products with reliable service. If something isn’t right with your order, we’ll work with you to make it right.
Return Eligibility & Conditions
You may return non-sale items within 180 days from the delivery date, provided the items meet these conditions:
- Items are unworn, unwashed, and unaltered
- Tags are attached, and item is in original packaging
- A sales receipt or confirmation email is included
Please note:
We do not accept returns due to:
- Customer errors (e.g., typos, wrong image uploads, incorrect product choices)
- Changes of mind after production has begun
We encourage you to carefully review your order before completing checkout.
How to Initiate a Return
To begin your return, reach out to our team through the Contact Us page or by emailing [email protected] within the 180-day window.
To help us process your request efficiently, please provide:
- Full name on the order
- Order number
- A detailed description of the issue
- Clear photos showing the problem (if applicable)
- Your preference: refund or replacement
Return Cost: $0.00
We offer free return shipping for all items that are:
- Defective
- Damaged in transit
- Incorrect or not as described
You pay nothing—we’ll cover it.
Return Process: Step-by-Step
Once your return is approved by our team, you will receive the return shipping address and instructions.
- Prepare the Package:
Include a printed copy of your order confirmation inside the return box. - Ship It Back:
Use your local post office or preferred courier and share the tracking number with us once shipped. - Wait for Confirmation:
You’ll receive an email once we receive your returned package, along with updates on your refund or replacement status.
Important Notes
- Packages returned without prior approval may not be processed.
- Personalized or modified items are only eligible for return if they arrive defective.
- We are not responsible for returns that are lost or damaged during return shipping. Please retain your tracking number.
Need Help?
Our customer service team is standing by to assist you:
📧 Email: [email protected]
📞 Phone: +1 (484) 874-5804
📍 Address: 816 Pennsylvania St, Gary, IN, 46402, United States Of America
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST
Your satisfaction is our highest priority. If you have any questions or concerns, don’t hesitate to reach out—we’re always happy to help!