At Posvete, your satisfaction is at the heart of everything we do. While we stand behind the quality of our products and service, we understand that refunds may occasionally be necessary. This policy outlines the terms, conditions, and procedures for refunds, returns, and order cancellations.
Order Exchanges
Before completing your purchase, please double-check your:
- Size
- Design
- Quantity
Since all items are made to order, we do not accept exchanges for errors in selections.
Need a fix? You can cancel your order within 24 hours and place a corrected one. Contact us at [email protected]—we’re happy to help.
Order Cancellations
Cancellation Window: Within 24 hours of purchase
- You may cancel your order within 24 hours at no charge.
- Send an email to [email protected] with your order number.
- Once the 24-hour window passes, orders are automatically sent into production and can no longer be canceled.
Returns & Refunds
Return Eligibility:
We accept returns for non-sale items within 180 days of delivery. Refunds are granted for the following cases:
- Products arrive damaged
- Item is not as described (wrong size, design, or material)
- Received the incorrect item
- Significant discrepancies in the product description
Ineligible for Refunds:
- Worn, washed, or altered items
- Items without original tags or packaging
- Minor aesthetic issues (e.g. loose threads)
- Damage caused by misuse or customer handling
Refund Request Requirements
To request a refund, please prepare the following:
- Your order confirmation or receipt
- Shipping label/tracking number
- Clear photographs of the issue (if applicable)
- Screenshots of any relevant communication history
Email all materials to [email protected].
Return Process: Step-by-Step
- Contact our support team to get return approval.
- Wait for a confirmation email with the return address.
- Send your package using a trackable shipping service.
- Include your order confirmation printout inside the package.
⚠️ Please do not ship items back before receiving instructions from our team.
Refund Timeline
- Once your return is received and approved, your refund will be processed within 2 business days.
- We’ll notify you by email as soon as the refund is issued.
- Funds typically return to your account within 10–15 business days depending on your payment provider.
Important Notes
- Refunds apply only within 180 days from the delivery date.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We are not liable for lost or damaged return shipments. Please use a reputable carrier and obtain a tracking number.
- Unapproved or late returns may not be processed.
Still Need Help?
Reach out to our friendly support team anytime:
📧 Email: [email protected]
📞 Phone: +1 (484) 874-5804
📍 Address: 816 Pennsylvania St, Gary, IN, 46402, United States Of America
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST
Or, use the Contact Us page to submit your request.