Shopping Information
Q: How do I find a product on your website?
A: Use the Search bar at the top of any page or browse by product category from the main menu.
Q: Can I save items to a wishlist?
A: Yes! Just click the “Add to Wishlist” button on any product page. You can access all saved items under My Account › Wishlist.
Q: How do I know if a product is in stock?
A: Each product page displays current availability:
- In Stock: You’ll see an “Add to Cart” button.
- Out of Stock: You’ll be prompted to sign up for a restock email alert.
Q: Do I need to create an account to check out?
A: No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Major debit cards
Q: Is my payment information secure?
A: Absolutely. Posvete.com uses 256-bit SSL encryption and is PCI-DSS compliant, ensuring your information is safe.
Q: Can I use a coupon code?
A: Yes. Enter your code in the “Coupon / Gift Card” field during checkout and click Apply.
Q: What happens if my payment fails?
A: You’ll see an error message and receive an email. Please verify your card details or try a different method. Still having trouble? Contact support and we’ll help resolve it.
Shipping & Delivery
Q: Where do you ship to?
A: We ship across the United States and to selected international destinations.
Q: How long does shipping take?
A: Most orders are processed within 2–5 business days. Delivery typically occurs within 5–15 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your shipment.
Q: Can I change my shipping address?
A: Yes, but only within 24 hours of placing your order. Please contact us at [email protected] immediately with the updated address.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 180 days of delivery for most items in new, unworn condition with tags attached. Sale items are final unless defective.
Q: How do I return an item?
A: Just follow these steps:
- Email us at [email protected] or use the Contact Us page.
- We’ll send you a prepaid return label and instructions.
- Pack the item with your invoice and drop it off at your nearest post office.
Q: Who covers return shipping?
A: We do! Return shipping is free for approved returns, defective or damaged items, and first-time exchanges within the return window.
Q: Can I exchange an item?
A: Yes. We offer free one-time size or color exchanges per order. Contact us with your order number and desired variant—your replacement will be arranged once the return is in transit.
Refunds
Q: Can I cancel or change my order after placing it?
A: Yes—but only within the first 24 hours. Email us at [email protected] to request a cancellation or modification.
💬 Need More Help?
We’re here to assist you!
📧 Email: [email protected]
📞 Phone: +1 (484) 874-5804
📍 Address: 816 Pennsylvania St, Gary, IN, 46402, United States Of America
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST
Your satisfaction is our priority. If you need further assistance, don’t hesitate to reach out!